Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.
Once your order has been placed and you have received a confirmation of your order, our team will receive your order for processing. Our current processing time is 2-4 business days.Once your order has been processed and it’s shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.
You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we are unable to cancel your order, but you may return your order for a refund once you have received it. Please reach out to our team as soon as possible if you need to cancel your order.
We currently offer shipping worldwide. Our estimated delivery time for international orders is 7-18 business days.
For orders placed internationally, we are pleased to offer shipping fees of $25 for ASIA Standard Shipping, and $40 for USA/EU Standard Shipping. ASIA International orders over $150 include free shipping. USA/EU International orders over $260 include free shipping.This fee does not include any taxes or customs duties.
We ship delivery duties unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for information on these prices, so you are not surprised by additional charges.
All orders are charged in USD, all prices listed on the MULTI LAB online store are listed in USD. international deliveries will be delivered within 7-18 days, unless the package is held up in customs.
FAQ
The price of purchase for your item does not cover various import duties and taxes which may be charged by your local customs office when our items are shipped into your country. Such customs duty and import charges are imposed by your customs authorities and are outside of MULTI LAB control. As such, we are unable to accurately estimate and collect import duties and taxes at checkout.
It is the responsibility of the customer placing the order to pay any local import taxes and duties. MULTI LAB is unable to reimburse you for any local import taxes or duties levied on your item. We communicate this clearly at checkout to all customers who may be subject to additional import fees.
Please contact our Customer Support and inform us. All customers will be responsible for any return or reshipping fees if applicable and the fees are non-refundable.
We do not recommend refusing the delivery of your item under any circumstances. There are processes in place for our Customer Support to assist all our customers with returns and exchanges; refusing the delivery will only prolong the time taken for your item to reach you or for us to reach a resolution.
If you are uncontactable upon delivery of your item, your item will be returned to MULTI LAB .Please contact or reply to us within 14 days to request for a reshipment, exchange, or refund of your item. Please note that all reshipments are subject to stock availability, and that you remain responsible for any applicable reshipment fees and import duties. Any applicable refunds will be processed less the return shipping costs and international return fees and taxes (if applicable).
Unfortunately, due to the limited nature of our products, we cannot entertain any requests that are not received by us within the above stipulated time limit and no refunds will be issued.
Please accept the item instead of refusing it, assess the damage, and contact us within 14 days. Our team will assist you with the next steps.
Your continued use of our site and services, you consent to our Terms of Service and any changes that may be made from time to time.